Informational listening is less active than many of the other types of listening. This is true in many day-to-day situations, in education and at work, when you listen to the news, watch a documentary, when a friend tells you a recipe or when you are talked-through a technical problem with a computer – there are many other examples of informational listening too.Īlthough all types of listening are ‘active’ – they require concentration and a conscious effort to understand. Whenever you listen to learn something, you are engaged in informational listening. In reality you may have more than one goal for listening at any given time – for example, you may be listening to learn whilst also attempting to be empathetic. Therapeutic or Empathetic Listening (Listening to Understand Feeling and Emotion).
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